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Secure transport by expert coaches Getting clients where they need to go safe & securely

Our team has helped many clients to get to and from residential treatment, holidays and special events with additional expert help

Need help with secure transportation? Get in touch

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Keeping people safe whilst travelling

We understand that some of the most vulnerable times for people with mental health or addiction issues are when they are travelling to or from a residential facility.  Once the decision has been taken to get help making sure you arrive at your destination without delay or distraction is pivotal.  This is all the more important when travelling abroad.

Our coaches are by your side

PBH coaches are trained and experienced accompanying people to and from treatment, or other locations. Helping clients cope with distractions, triggers or nerves as they undertake a difficult journey. We help our clients check in safely, handing them over to the care of their chosen facility. When returning we can be there to help settle them home, providing security and structure so that they will be safe and less likely to relapse.

Accompanying clients on travels

Whilst our transportation service is most often used to help someone to or from a treatment centre, we ca also fulfil other travel requirements.  This may be accompanying someone on holiday, making sure that there is safe companionship during festive periods or providing dedicated guidance when going on a business trip or on tour. We work with clients in a range of settings and have a roster of coaches who are experienced at managing just about any situation they find themselves in.

How does it work?

Initial enquiry
Speak to an experienced member of our team and explain your travel needs: who is going where, when and for what purpose. You’ll be told about what’s involved and the cost of the service.
Once the fee is agreed a 50% deposit is payable. The team will then swing into action, identifying the most suitable coach and briefing them on the job. Logistics and co-ordination is handled by the central PBH team.
Portobello Behavioural Health can continue to work with the client and family to ensure that secure transportation home is arranged and any necessary aftercare, coaching and case management is put in place to secure long term recovery.

A leading provider of secure transportation

A long history in behavioural health

Dedicated support to ensure that travel can take place without compromising mental health in five different continents we have accompanied clients for two hours to two months – our support is flexible to meet your needs for leisure, work and well-being – our transportation covers the full range of our client’s needs.
Our bespoke support model allows us to help clients no matter what their current stage of recovery.
Supporting clients since


Years of combined experience


Clients supported each year


Hours of coaching per year


Travelling can be incredibly difficult for people with mental health and addiction problems. Having dedicated support to keep people calm and safe can be lifesaving.

Transporting people safely

Experienced coaches overseen by experts

We are proud to have an experienced team of practitioners, many of whom are published and leading experts in their field. Our specialists are committed to delivering the best care to each person who receives support with us, and pride themselves on placing service users at the heart of their treatment and rehabilitation journey.

Practitioners engage in continuous professional development in order to guarantee that their practice is guided by the latest research and adheres to robust National Institute for Health and Care Excellence (NICE) guidelines, and other relevant standards.
Meet the team
A leading provider of secure transportationA leading provider of secure transportation

Some common questions about transportation

Do you accept medical insurance?

We do not accept medical insurance.  In some instances, clients are able to reclaim the cost of our services from theirinsurance companies but we do not deal with insurance companies directly. If additional information is required by a client in making an insurance claim an administration fee is payable.

How much does transportation services cost?

Transportation is provided for a set fee based on the country or area travelled to and starts at £1,500 plus travel costs and expenses incurred. Please get in touch with the team to find out more.

Do you have a coach who suits my lifestyle/background/sexuality/gender/age/ethnicity etc

We have a wide range of coaches we work with from a whole range of backgrounds. It is rare that we are not able to find a match that suits our clients. If a client is particularly nervous we can arrange a free introductory meeting to see whether it will be a good fit before starting to work with someone.

Do you provide confidential support?

Discretion and confidentiality are our bywords. We protect our clients confidentiality rigorously and have processes in place to ensure that information is safeguarded. We pride ourselves on our discretion. Our flexible approach to support means that we can often work with clients in a way which suits their needs for privacy.

Where are you based?

We operate from two offices, one in London and one in Guildford, Surrey. However, we provide support to clients across the world through case management, coaching and therapy. This may include remote or online support or it may mean our coaches travelling to clients in their home country.

What do I do in an emergency?

Dealing with mental health problems is turbulent and characterised by repeated crises. PBH is not an emergency service. If you find yourself in a situation where someone needs medical assistance or there is an imminent danger you should call emergency services. If the situation is contained and you require rapid response in the form of case management or coaching please get in touch.