We do not accept medical insurance.  In some instances, clients are able to reclaim the cost of our services from their insurance companies but we do not deal with insurance companies directly. If additional information is required by a client in making an insurance claim an administration fee is payable.

Discretion and confidentiality are our bywords. We protect our clients confidentiality rigorously and have processes in place to ensure that information is safeguarded. We pride ourselves on our discretion. Our flexible approach to support means that we can often work with clients in a way which suits their needs for privacy.

We operate from two offices, one in London and one in Guildford, Surrey. However, we provide support to clients across the world through case management, coaching and therapy. This may include remote or online support or it may mean our coaches travelling to clients in their home country.

The way we support clients is flexible as we recognise that different people are at different stages in their road to wellness. We do not advocate or prescribe a particular modality but do recognise that clients who are engaged in self-destructive behaviours often need to be supported to stop or minimise the behaviour in order for their recovery to progress. However, we also acknowledge that this is not a linear process and as such lapses are frequent and we are adept at dealing with them.

The Care Quality Commission (CQC) oversees clinical and medical support in the UK.  Portobello Behavioural Health doesn't provide clinical or medical services and so we are not CQC registered. Therapists are registered with the British Association of Counselling and Psychotherapy, The Heath and Care Professions Council or a similar accrediting body. Case management and coaching are unregulated, non-clinical services. As such there is no governing or regulatory body that oversees this work. Any concerns, issues or complaints should be addressed to admin@portobellobh.com.