Assessment Fees
All clients accessing case management and/or coaching services are required to have a clinical intake assessment which costs £300.
What is psychotherapy and how does it work?
Psychotherapy is a talking therapy that aims to support you in making positive changes in your life. It works by helping you gain insight into your feelings, choices, and behaviors. For learning and change to occur in therapy, consistency is important, as is building a strong therapeutic relationship with your therapist. At Portobello Behavioural Health, we offer various forms of support, including talking therapy, art and creative therapy. Our experienced therapists provide individual, family, and group therapy to both children and adults, offering support for a range of challenges such as eating problems, depression, anxiety, and substance use, among others.
Can I contact my therapist outside of the sessions?
For administrative matters, you can contact your therapist via email.
What if I want to stop therapy?
Ideally, the decision to end therapy will be a collaborative discussion between you and your therapist. If we don't hear from you for two weeks outside of any pre-arranged breaks, your therapist will assume you wish to discontinue therapy and will send you a discharge notice.
How long is a therapy session?
Standard individual therapy sessions are 50 minutes long. Longer sessions may be available depending on your needs and what is most suitable for you.
Can I have online therapy?
We offer both in-person therapy sessions and the convenience of online therapy.
Do I have to commit to seeing my therapist weekly?
For the consistency needed for personal growth, we generally recommend weekly sessions. However, we understand that flexibility may be required and this can be discussed with your therapist. Weekly contact is particularly beneficial at the beginning to establish a strong therapeutic connection, but we can certainly explore flexible arrangements if appropriate.
What is the length of therapy support at PBH?
Our therapists can offer both short-term and long-term therapy to best suit your individual needs.
How can you support someone who is addicted to gambling?
Gambling addiction is a serious condition which requires external help and support. People usually benefit from treatment or therapy but can also achieve success by attending support groups such as Gamblers Anonymous. Encourage healthy activities and non-gambling based relationships and celebrate recovery successes. People living with gambling addiction can also be personally affected and they often benefit themselves by getting professional support through therapy or from support groups for families.
Do you provide confidential support?
Discretion and confidentiality are our bywords. We protect our clients confidentiality rigorously and have processes in place to ensure that information is safeguarded. We pride ourselves on our discretion. Our flexible approach to support means that we can often work with clients in a way which suits their needs for privacy.
Can you refer me to a treatment centre/psychiatrist/psychologist?
We work with a variety of providers and professionals in the addiction and mental health field. We often work alongside these professionals to provide wrap-around care. If PBH is not the right service for you, or we feel we are not the right fit for you we will happily make a recommendation to another provider that may be able to help.
Does PBH follow a particular treatment approach or modality?
The way we support clients is flexible as we recognise that different people are at different stages in their road to wellness. We do not advocate or prescribe a particular modality but do recognise that clients who are engaged in self-destructive behaviours often need to be supported to stop or minimise the behaviour in order for their recovery to progress. However, we also acknowledge that this is not a linear process and as such lapses are frequent and we are adept at dealing with them.
How much does transportation services cost?
Transportation is provided for a set fee based on the country or area travelled to and starts at £1,500 plus travel costs and expenses incurred. Please get in touch with the team to find out more.
Do interventions work?
Interventions can and do work if conducted by professionals, are well planned and are reliant on friends, families and colleagues 'buying in' to the process. However, interventions are not guaranteed and the person who is being helped may reject help or may not engage successfully in treatment following and intervention. This is part of the risk of the process and will be explained to all involved as part of the process.
How much do interventions cost?
The fee for interventions varies depending on each case but are typically in the region of £2,500. This includes preparation and the intervention itself, however, does not include the treatment that may follow or transportation to or from treatment.
Do you have a coach who suits my lifestyle/background/sexuality/gender/age/ethnicity etc
We have a wide range of coaches we work with from a whole range of backgrounds. It is rare that we are not able to find a match that suits our clients. If a client is particularly nervous we can arrange a free introductory meeting to see whether it will be a good fit before starting to work with someone.
How can you support someone with ADHD?
Approach the situation with as much empathy as possible and make sure you educate yourself about the condition. Encourage open communication, support the development of structure and routine and try to be flexible and non-judgemental. Doing all this alone can be difficult so try to seek out local support or engage a professional service which can both support you and the person with ADHD.
How can you support someone with depression?
Encourage the person to seek professional help. A diagnosis by a medical professional is the first step to understanding what solutions are going to work for the individual. This may include medical interventions, therapy or a combination of both. Approach the person empathetically, encourage open communication and offer practical support where possible. Patience is required, depression can take a long time to overcome and recovery can be complicated and slow.
Do you do online coaching?
Yes. We are able to support clients online. This works better in some instances than other, usually depending on the presentation and the person involved. Get in touch and speak to a member of the team and options can be discussed.
Do you do therapy online?
Yes. We have a number of therapists who specialise in working with clients online. Get in touch and we can match you up with the most suitable member of the team.
How can you support someone who is co-dependent?
The key point is to try and encourage the person to seek help for themselves. They can often be so focused on others that they do not take care of themselves. Encourage them to seek therapy or a support group and encourage them to build self-esteem. The ultimate goal is to support the person to develop healthy relationships which are based on mutual respect.
How can you support someone with ASD?
Each person with ASD is unique so what works with some people may not work for others. In general approach the person with empathy and educate yourself about the condition as much as possible. Try to adopt clear and open communication in a way that is best understood by the person you are communicating with. Recognise and accommodate sensory sensitivities to help with or prevent overload by adopting strategies that can help such as using noise cancelling headphones or having a sensory break.
Where are you based?
We operate from two offices, one in London and one in Portugal. However, we provide support to clients across the world through case management, coaching and therapy. This may include remote or online support or it may mean our coaches travelling to clients in their home country.
Are you CQC registered?
The Care Quality Commission (CQC) oversees clinical and medical support in the UK. Portobello Behavioural Health doesn't provide clinical or medical services and so we are not CQC registered. Therapists are registered with the British Association of Counselling and Psychotherapy, The Heath and Care Professions Council or a similar accrediting body. Case management and coaching are unregulated, non-clinical services. As such there is no governing or regulatory body that oversees this work. Any concerns, issues or complaints should be addressed to admin@portobellobh.com.
How can you help someone you know with an alcohol or drug addiction?
If you know someone with an alcohol or drug addiction, it's important to offer them support and encourage them to seek professional help. Approach the person in a non-judgemental and compassionate manner whilst still expressing your concerns and avoiding enabling behaviours. Encourage and offer to help them find a treatment programme or support group. It is also important to set boundaries and take care of yourself too. Addiction is a complex issue and recovery is a journey. Be patient and supportive as they make not be willing to seek treatment immediately. Even if the person misusing substances isn’t ready to engage with.
How do I support someone with an eating disorder?
Listen to them with empathy and without judgment. Encourage them to seek professional help and offer to assist in finding a qualified specialist. Offer your support and remind them that recovery is possible and that you will be there for them every step of the way. Make sure you are getting emotional support for yourself.
Do you provide medical assistance?
We do not provide medical interventions to help stabilise or increase a client’s weight. If there is a need for medical assistance, we can refer to specialist who can provide this support who we can work alongside.
What is your cancellation policy?
We kindly request that you provide at least 48 hours' notice for therapy appointments, or 24 hours' notice for coaching sessions via email if you need to cancel an appointment to avoid being charged the full session fee. For groups or workshops please refer to the booking confirmation.
For further information please see our updated terms.
How much does therapy/coaching/case management cost?
The prices for our services vary depending on what is required. Please get in touch to discuss your requirements and we can explain what PBH can provide and how much it will cost.
How do I pay?
You can either pay for your session at the end of each in-person appointment using a card.
Alternatively, we ask you to sign up to direct debit when registering with us. Each month, you will continue to receive an invoice, which will include a full breakdown of sessions, dates, and charges. A few days after the invoice is issued, the payment will then be collected automatically via Direct Debit. This means you’ll always have the opportunity to review your invoice before any funds are taken.
In some, pre-agreed cases, we can issue an invoice which can be paid via bank transfer or online using a card.
If someone else is responsible for the payment, we can send the invoice to them directly. Please note that all our services are self-pay, and we do not currently accept or liaise with insurance companies.
Do you accept medical insurance?
We do not accept medical insurance. In some instances, clients are able to reclaim the cost of our services from their insurance companies but we do not deal with insurance companies directly. If additional information is required by a client in making an insurance claim an administration fee is payable.
Dealing with mental health problems is turbulent and characterised by repeated crises. PBH is not an emergency service. If you find yourself in a situation where yourself or someone needs medical assistance or there is an imminent danger you should call emergency services. If the situation is contained and you require rapid response in the form of case management or coaching please get in touch.
* Go to your nearest Accident and Emergency (A\&E) department or call 999.
* Contact NHS Direct by dialing 111 for 24-hour nurse advice and health information.
* Phone your General Practitioner (GP).
* Call Samaritans at 116 123, which offers a 24-hour service.
* Contact the National Suicide Prevention Helpline at 0800 689 5652, available from 6 pm to Midnight.
I'm interested in working for PBH do you have any vacancies?
PBH is a growing business and we are always interested to hear from talented people who work in the mental and behavioural health field. Send an email to admin@portobellobh.com with an up-to-date CV and someone will get back to you.
There are many pathways to recovery, let’s find a way forward—together
