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Coaching Practical coaching tailored to your needs

Our broad-reaching coaching service helps people with a variety of behavioural and mental health problems to get back on track

Find out how coaching could help you

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Flexible, Responsive, and Discrete

Whether you need occasional help or live-in assistance, our coaches work with you to determine what level of hands-on help is right for your unique situation. Sensitive and responsive, our coaches are as flexible as you need them to be.

If it needs to be done—it’s likely that our coaches can help.

Coaches can provide solutions where seemingly none currently exist such as:

  • Helping someone to stay safe either before or after they go into residential rehab.
  • Providing therapeutically beneficial companionship to an adolescent who is struggling with ASD.
  • Helping mirror healthy relationships in day-to-day life outside of the work being done in therapy.  
  • A trusted ally helping you develop relationship skills in a supportive and non-judgmental way.
  • Helping clients struggling with eating disorders through in-person or online meal support.
  • Supporting a young adult, receiving treatment for schizophrenia to help take care of themselves properly.
Working as part of a team

Portobello Behavioural Health’s multidisciplinary approach means that coaches often work alongside case managers and therapists with access to our broader clinical team to provide direct practical support as part of a broader treatment plan. Experienced at managing complex situations, our coaches understand how their role can supplement and reinforce clinical goals set by therapists, psychologists or psychiatrists.

As with all services at Portobello Behavioural Health, our coaches operate with the highest level of discretion at all times. Coaches operate under the close supervision of our clinical team.

Understanding behavioural health coaching

Our coaches are trained to walk alongside clients in the journey to wellness, not as clinicians, but as trusted allies. Many of our carefully vetted coaches have lived experience with recovery and enjoy sharing a spirit of hope, camaraderie, and possibility with our clients.

How does it work?

Initial consultation
Speak to a member of our team, in confidence, so we can better understand your needs, how we might be able to help and discuss next steps.
Depending on what services we recommend the next step is a formal assessment either with a clinical psychologist or a member of the therapy team.
Define a path to greater wellness
You’ll meet the team working with you and chart a plan to help tackle the problems you are facing. The length of time you work with us will be driven by you and your needs – we will support you every step of the way.
Ongoing care
The path to better mental health and wellness is a life-long process. Our aim is that you will get to a point where you no longer need us. However, our team will always be available to provide ongoing support, advice or additional help should you need it.

Our experienced coaches

A long history in behavioural health

We supported more than 300 clients through coaching year totalling over 26,000 hours of work. Our coaches varying in age from 20 to 65 from all backgrounds and walks of life and so we are confident we can find someone that suits any client.
Our bespoke support model allows us to help clients no matter what their current stage of recovery.
Supporting clients since


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Coaching provides an amazingly flexible component to support people with a variety of mental health problems with the practical support they need. Sometimes non-clinical help is the key to a healthy recovery.

Why coaching works

An expert team

We are proud to have an experienced team of practitioners, many of whom are published and leading experts in their field. Our specialists are committed to delivering the best care to each person who receives support with us, and pride themselves on placing service users at the heart of their treatment and rehabilitation journey.

Practitioners engage in continuous professional development in order to guarantee that their practice is guided by the latest research and adheres to robust National Institute for Health and Care Excellence (NICE) guidelines, and other relevant standards.
Meet our team
Our experienced coachesOur experienced coaches

Some common questions about coaching

Do you accept medical insurance?

We do not accept medical insurance.  In some instances, clients are able to reclaim the cost of our services from theirinsurance companies but we do not deal with insurance companies directly. If additional information is required by a client in making an insurance claim an administration fee is payable.

Do you have a coach who suits my lifestyle/background/sexuality/gender/age/ethnicity etc

We have a wide range of coaches we work with from a whole range of backgrounds. It is rare that we are not able to find a match that suits our clients. If a client is particularly nervous we can arrange a free introductory meeting to see whether it will be a good fit before starting to work with someone.

Do you do online coaching?

Yes. We are able to support clients online. This works better in some instances than other, usually depending on the presentation and the person involved. Get in touch and speak to a member of the team and options can be discussed.

Are you CQC registered?

The Care Quality Commission (CQC) oversees clinical and medical support in the UK.  Portobello Behavioural Health doesn't provide clinical or medical services and so we are not CQC registered. Therapists are registered with the British Association of Counselling and Psychotherapy, The Heath and Care Professions Council or a similar accrediting body. Case management and coaching are unregulated, non-clinical services. As such there is no governing or regulatory body that oversees this work. Any concerns, issues or complaints should be addressed to

Where are you based?

We operate from two offices, one in London and one in Guildford, Surrey. However, we provide support to clients across the world through case management, coaching and therapy. This may include remote or online support or it may mean our coaches travelling to clients in their home country.

Does PBH follow a particular treatment approach or modality?

The way we support clients is flexible as we recognise that different people are at different stages in their road to wellness. We do not advocate or prescribe a particular modality but do recognise that clients who are engaged in self-destructive behaviours often need to be supported to stop or minimise the behaviour in order for their recovery to progress. However, we also acknowledge that this is not a linear process and as such lapses are frequent and we are adept at dealing with them.

Can you refer me to a treatment centre/psychiatrist/psychologist?

We work with a variety of providers and professionals in the addiction and mental health field. We often work alongside these professionals to provide wrap-around care. If PBH is not the right service for you, or we feel we are not the right fit for you we will happily make a recommendation to another provider that may be able to help.

What do I do in an emergency?

Dealing with mental health problems is turbulent and characterised by repeated crises. PBH is not an emergency service. If you find yourself in a situation where someone needs medical assistance or there is an imminent danger you should call emergency services. If the situation is contained and you require rapid response in the form of case management or coaching please get in touch.