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Case management for mental health and addiction Comprehensive support for you & your family

An expert team that provides bespoke, flexible support for your situation

Get in touch to find out more about our case management service

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Case management is our specialism

Deciding to get help for yourself, for a loved one, for a colleague, or for a client is just the beginning.

What you need now is a plan and an expert team that provides bespoke, flexible support for your situation.

Whatever is keeping you from taking that next step we can help. How it works is defined by you and your needs.

Our Case Managers guide you every step of the way

At Portobello Behavioural Health, our expert case managers handle all of the details so you can focus on what’s important:

Your case manager will:

  • Work with you to identify your goals and needs
  • Create a hand-tailored care plan, especially for you
  • Select, coordinate, and manage your care team
  • Monitor your progress and celebrate your successes
  • Quickly identify and respond to any new challenges
  • Address logistical issues like transportation and travel
  • Facilitate easy communication with family, friends, and colleagues
  • Provide an additional layer of accountability and continuity
  • Work with your existing psychiatrist, therapist or doctor to ensure your treatment is ‘joined up
  • Act with discretion and sensitivity at all times

Our case management team will go to extraordinary lengths to make custom arrangements for the help that you require. We are proud to say that our service is truly without parallel in Europe.

How does it work?

Initial enquiry
Speak to an experienced team member for a free consultation so we can understand the nature of your situation. They can explain how we work and will pull together a proposal for how PBH can help.
Meeting the team
Making sure we are the right fit is essential for case management to work. We’ll arrange a meeting or call with our case management team so you feel confident we can provide the help you need.
Assessment & contracts
We are transparent about our fees, costs and terms and conditions. Once everything is signed you’ll have a formal assessment if you are not currently under the clinical care of a psychiatrist, psychologist or doctor.
Getting to work
Once the formalities are taken care of your dedicated team will swing into action helping implement dynamic solutions and building the foundations for long term well-being.

Our unique service

A long history in behavioural health

We have four in-house full-time case managers – overseen by a team of clinical experts. Case management gives direct and prioritised access to our team of therapists, coaches and group facilitators as well as our unrivalled contacts and relationships with independent professionals and treatment providers.
Our bespoke support model allows us to help clients no matter what their current stage of recovery.
Supporting clients since


Years of combined experience


Clients supported each year


Hours of coaching per year


Case management is the antithesis to generic treatments and dogmatic approaches. Our service helps people navigate the complex terrain of behavioural health struggles in a truly bespoke way.

A tailored approach

Providing the best care

We are proud to have an experienced team of practitioners, many of whom are published and leading experts in their field. Our specialists are committed to delivering the best care to each person who receives support with us, and pride themselves on placing service users at the heart of their treatment and rehabilitation journey.

Practitioners engage in continuous professional development in order to guarantee that their practice is guided by the latest research and adheres to robust National Institute for Health and Care Excellence (NICE) guidelines, and other relevant standards.
Meet the team
Our unique serviceOur unique service

Some common questions about case management

Do you accept medical insurance?

We do not accept medical insurance.  In some instances, clients are able to reclaim the cost of our services from theirinsurance companies but we do not deal with insurance companies directly. If additional information is required by a client in making an insurance claim an administration fee is payable.

How much does therapy/coaching/case management cost?

The prices for our services vary depending on what is required. Please get in touch to discuss your requirements and we can explain what PBH can provide and how much it will cost.

Does PBH follow a particular treatment approach or modality?

The way we support clients is flexible as we recognise that different people are at different stages in their road to wellness. We do not advocate or prescribe a particular modality but do recognise that clients who are engaged in self-destructive behaviours often need to be supported to stop or minimise the behaviour in order for their recovery to progress. However, we also acknowledge that this is not a linear process and as such lapses are frequent and we are adept at dealing with them.

Where are you based?

We operate from two offices, one in London and one in Guildford, Surrey. However, we provide support to clients across the world through case management, coaching and therapy. This may include remote or online support or it may mean our coaches travelling to clients in their home country.

Can you refer me to a treatment centre/psychiatrist/psychologist?

We work with a variety of providers and professionals in the addiction and mental health field. We often work alongside these professionals to provide wrap-around care. If PBH is not the right service for you, or we feel we are not the right fit for you we will happily make a recommendation to another provider that may be able to help.

Are you CQC registered?

The Care Quality Commission (CQC) oversees clinical and medical support in the UK.  Portobello Behavioural Health doesn't provide clinical or medical services and so we are not CQC registered. Therapists are registered with the British Association of Counselling and Psychotherapy, The Heath and Care Professions Council or a similar accrediting body. Case management and coaching are unregulated, non-clinical services. As such there is no governing or regulatory body that oversees this work. Any concerns, issues or complaints should be addressed to

Do you provide confidential support?

Discretion and confidentiality are our bywords. We protect our clients confidentiality rigorously and have processes in place to ensure that information is safeguarded. We pride ourselves on our discretion. Our flexible approach to support means that we can often work with clients in a way which suits their needs for privacy.

What do I do in an emergency?

Dealing with mental health problems is turbulent and characterised by repeated crises. PBH is not an emergency service. If you find yourself in a situation where someone needs medical assistance or there is an imminent danger you should call emergency services. If the situation is contained and you require rapid response in the form of case management or coaching please get in touch.